FAQs

If you would like to place your order by phone or simply need support on purchasing online, please contact our Customer Care at +3022620440127, +3022620440143 Monday - Friday, 8am - 5pm GNT.

After placing your order on our official website, you will receive an e-mail with your order confirmation. In case you have an account with us, you may also log in to confirm that your order was placed successfully and follow the status of your order.

Please kindly check your spam folder for your order confirmation e-mail.

Alternatively, please contact us at customercare@ancientgreeksandals.com.

If you wish to change or cancel your order, please contact us at customercare@ancientgreeksandals.com up to 4 hours since you placed your order to assist you. Please be advised that we cannot change or cancel your order after your parcel has been shipped. 

The payment methods for purchases in our online shop are:

credit cards (Visa, Mastercard) & PayPal. Some cards may require authorization from the issuing bank.

Please apply your coupon code in the corresponding field during the checkout.

Ancient Greek Sandals undertakes to maintain at all times the highest standards of security. All credit card transactions on our site are processed using a secure online host environment.

If you receive a notification advising that the payment method has been declined, please check that:

• the details of the card or payment information have been entered correctly,
• the security code is correct,
• the credit card has not expired.

If all of the above information is correct, contact your bank or the payment service provider.

Items marked “in stock” are dispatched from our warehouse in Greece within 1-2 business days.
Sandals that are not in stock and need to be pre–ordered will take 30-45 days to be produced and will ship at that time.

Please bare in mind that shipping charges are non-refundable.

International delivery costs:

£10 for the United Kingdom. For all orders above £180, we offer free shipping.

AU$ 15 for Australia. For all orders above AU$ 295, we offer free shipping.

CAN$ 14 for Canada. For all orders above CAN$ 270, we offer free shipping

€7 for countries in the EU. For all orders above €190, we offer free shipping.

€7 for Spain. For all orders above €160, we offer free shipping.

€10 for countries outside the EU. For all orders above €200, we offer free shipping.

Deliveries to Greece are handled by ACS & the cost is €3.

Deliveries to the United States are free of charge (duties & taxes included).

During free shipping promotions, the delivery cost will be removed on the final payment page.

Please bare in mind that shipping charges are non-refundable.

For all shipments outside the European Union, additional tax, customs and import duties will be levied by the customer.

Delivery time depends on the destination.

For countries within the European Union, the estimated delivery time is 1-2 working days.

Shipments to countries outside the EU, take approximately 2 business days to reach the local customs, then delivery depends on customs clearance.

Once your order is dispatched from our warehouse, you will receive an e-mail containing the tracking number assigned to your package, allowing you to monitor the status of your shipment.

We require a signature for any goods delivered, however if you would like to receive the parcel with an alternative way the risk of loss and title for such items pass to you upon our delivery to the carrier.

For example If you’d prefer not to sign for your delivery, you can remove the signature requirement.

Please note that if you choose to remove this, Ancient Greek Sandals and our selected courier cannot be held responsible for any loss or damage that may occur once your order has been delivered.

If you wish to change your shipping address, you have up to 4 hours after you have placed your order to contact us at customercare@ancientgreeksandals.com.

Please be advised that we cannot change the delivery address after the order has been shipped. 

You may request a refund or an exchange within 14 days following the delivery of the item(s). Based on the current exceptional situation, we are applying a reasonable extension of our usual standard return timeframe.

Please contact us if you wish to receive more information or assistance on your specific return request and we will be glad to evaluate your case.

Please take into consideration that if your sandals were purchased at a different retail location, please refer to their return/refund policy.
Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Footwear(sandals) and accessories(bags) must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box. We highly recommend when trying on the sandals to stand on a carpeted area in order to protect the soles with unpleasant markings.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Custom Made products are excluded from the Right to Withdrawal or Right to Exchange contracts due to item(s) being specially tailored to fit individuals. In any case where a client has purchased a Custom-Made Product then they will be unable to exercise their Right to Withdrawal/ Exchange in relation to this product(s).

To return your sandals, please follow the return instructions below:

1)    Select ‘Returns and Refunds' option on footer and then kindly fill out the online return form.
2)    Insert your order number GEXXXXXXXXXXNL and the e-mail used during placing the order.
3)    Choose the item(s) you wish to return and pick a reason from the dropdown menu.
4)    Select return method.

Once you complete the above call your local DHL office to arrange the collection of the sandals.

If you are returning your order from Greece, please kindly visit your local ΑCS or Speedex office and send your sandals to the address below:

Ancient Greek Sandals

57 Km Athens - Lamia National Road,

Inofyta, 32011,

Greece

Tel: +30 22620 30995

As we offer free returns for Greece, the return shipping charges is our burden. Please request ACS or Speedex the shipping cost to be cleared by the recipient.

Ensure your timely return via our shipping partner DHL.

Returning an Item may occur a charge.

International return costs:

€14 for countries in the EU

$14 for the United States

£14 for the United Kingdom

AU$ 19 for Australia

€17

We offer easy returns for orders placed on ancientgreeksandals.com. If you are having issues organizing a return, please contactcustomercare@ancientgreeksandals.com. In order to ensure a timely and secure return, we suggest using our own shipping service DHL. In case you decide to use your own courier service, the return shipping charges and any additional charges that may occur are a burden of the customer. Should you need to use your own return service we recommend obtaining a proof of postage for tracking purposes. Please be advised that we do not take any responsibility for charges this may incur, including import duties and taxes and any loss or damage to parcels.

Any purchases that have been placed via our website can not be returned or exchanged in-store and vice versa.

Customers should dispatch the products for return from the same country where the products were first delivered.

To track your return shipment, enter the tracking number in the dedicated search field on the www.dhl.com/en.html.

Once we have received your return and the quality inspection is completed, our team will verify the condition and state of returned item(s), this may take 3-4 working days. 
A refund will be made as soon as possible/when the item has been accepted for returns.

Faulty items purchased from a store or website other than Ancient Greek sandals are handled personally by the original store or website. Please contact the original store of purchase for assistance. If you believe you have received a faulty product, please contact us directly with your order number and photos of the product. Following our assessment, we will advise on how to proceed. Please do not send anything back to us prior to our confirmation.